Responsibilities:
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.
Requirements:
• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset."
...feet and can lift/push/pull up to 35 lbs. WHAT YOU DOYou ensure the safety of the entire hotel, spanning three different shifts that covers the hotel 24/7. You secure all doors and locks and find yourself patrolling the grounds both inside and out. You take great...
...English and Reading Teachers Wanted for Fun After-School and Summer Tutoring! Sylvan Learning Center is looking for fun, dedicated teachers to help and inspire students. We are currently looking for teachers who are able to teach reading at a 6-12 grade level, with a...
...Amazing Athletes, the largest multi-sport enrichment program in the country, is looking for a friendly and energetic Sports Coach to join our team of instructors. Our program is designed for children ages 1-12 years old to have fun through positive movement experiences...
...Our client is seeking a Director of ESG & Sustainability to lead their environmental, social, and governance (ESG) initiatives. This critical role involves developing and implementing robust sustainability strategies that align with company goals and provide measurable...
...any maintenance issues or safety hazardsRequirements:* No experience necessary, will train. * Must be willing to work most... ...About the Company:Best Western Aberdeen, SD is a reputable hotel known for its excellent service and comfortable accommodations....