NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Technical Support:
Provide L1, L2 and L3 support for software applications.
Troubleshoot and resolve application-related issues for end-users.
Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.Escalate unresolved issues to higher-level support or specialized teams.
Monitoring and Maintenance:
Monitor scheduled Jobs and ensure their successful completion.
Perform routine maintenance tasks, including system updates, backups, and configuration changes.
Assist with system upgrades, patches, and migrations to ensure continuity of service.Incident Management:
Log, track, and manage incidents and service requests via ticketing systems.
Follow established procedures for incident escalation and resolution.
Participate in root cause analysis and problem management efforts.Documentation and Reporting:
Maintain and update application documentation, including configuration settings and user guides.
Create and present reports on system performance, issues, and resolution times.
Document changes, fixes, and enhancements in a knowledge base for future reference.Collaboration:
Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications.
Participate in system testing and quality assurance activities.
Assist in the development and implementation of new application modules or features.Key Skills and Qualifications:
Technical Skills:
5+ Years of experience in Informatica B2B (DX, DT)
5+ Years of experience in Informatica Power Center and IICS5+ Years of experience with databases (MS-SQL server),
Experience with application monitoring tools.
Experience in Informatica Cloud Data Governance Catalog is preferred
Analytical Skills: Ability to diagnose and solve complex technical problems.
Communication: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.
Customer Service: Ability to provide excellent customer service under pressure and manage competing priorities.
Knowledge of ITIL processes (incident, problem, and change management).
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
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