Job Description

Role- Digital Workplace Administrator

Remote CST zone only

The Digital Workplace Administrator supports cloud-based collaboration platforms including SharePoint, Teams, OneDrive, Power Platform, and AI tools like Microsoft 365 Copilot. This role ensures secure, efficient platform use through administration, governance, automation, user support, and continuous improvement. Responsibilities include developing and maintaining automation solutions, monitoring system performance, enhancing platform usage and user experience and providing Tier 2/3 technical support.

Administer Collaboration Platforms: Manage, configure, and maintain collaboration platforms.

Maintain technical documentation for the configuration, administration, and integration of

collaboration platforms. Implement data archiving strategies and contribute to business

continuity planning. Ensure platforms are configured to meet organizational needs and support

seamless communication and productivity. 30%

Security, Compliance and Governance: Ensure proper access security, compliance and

governance across collaboration platforms. Implement and maintain security and compliance

controls. Assist during audits or compliance assessments, enforce governance policies, and

collaborate with Cybersecurity and ISA teams to ensure responsible use of platforms and data.

Contribute to the identification, management, and mitigation of risks related to security,

availability, compliance, privacy, and performance. 20%

Automation, Monitoring and Optimization: Develop and maintain scripts and low-code solutions

to automate administrative tasks and streamline workflows. Monitor system health, usage, and

performance. Respond to service incidents or advisories. Generate reports on platform usage,

storage, and compliance status and provide actionable insights to improve service delivery and

user experience. 20%

Support and Enablement: Provide Tier 2/3 technical support, resolve escalated issues, and

deliver training sessions. Create user guides and promote best practices to enhance adoption

and effective use of collaboration tools. 20%

Continuous Improvement & Feature Adoption: Stay current with collaboration platforms. Assess

new features for organizational impact, plan for adoption, and participate in admin communities

or training to maintain expertise. 10%

QUALIFICATIONS

Education & Training

Bachelor's degree in computer science or a related field required.

Licensure & Certification None required. Knowledge, Skill, and Ability

Proficient in administering collaboration platforms including SharePoint Online, Microsoft Teams, and OneDrive.

Strong understanding of Microsoft 365 security and compliance features.

Ability to support and integrate Power Platform components (Power Automate, Power Apps, Power BI, Related Power Platform technologies) and AI tools such as Microsoft Copilot.

Knowledge in PowerShell scripting for automating administrative tasks and generating reports.

Knowledge of identity and access management using Azure Entra ID, including role-based access and group synchronization.

Knowledge of service management processes.

Ability to monitor system health, analyze usage data, and troubleshoot issues across collaboration platforms.

Effective communicator with strong interpersonal skills; able to deliver user training, create documentation, and collaborate across technical and business teams.

Strong project and time management skills with the ability to lead small initiatives and manage multiple priorities efficiently.

Demonstrates strong learning adaptability and retention.

Ability to quickly grasp new concepts and instructions, requiring minimal repetition.

Able to internalize feedback and apply knowledge consistently across tasks.

Experience

Minimum of four years of hands-on administrating M365 collaboration platforms (SharePoint Online, Microsoft Teams, OneDrive, etc.), including at least two years focused on SharePoint Online and one year on Teams required.

Job Tags

Similar Jobs