Job Description

Position Summary:  
The Operational Transformation Coordinator is responsible for supporting the Chief Operating Officer (COO) to drive organizational change through a refresh of organization-wide operational, information, and accountability systems. Reporting directly to the COO, the coordinator will gather and synthesize information on processes and procedures, implement and maintain new information sharing tools, coordinate with colleagues across all Anera country offices to create and implement new standard operating procedures, and provide core administrative support.

This position requires regular internal collaboration with staff and managers of all levels and in multiple countries. At times it will include reaching out to external stakeholders or vendors to gather information on best practices or available solutions.

The ideal candidate will demonstrate an analytical mind, strong problem solving skills, a desire to learn, and a belief that organized information and communication leads to better decision making and outcomes. This role is ideal for early career individuals seeking hands-on experience in organizational change management.

About Anera:
Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs exclusively focused in the Middle East’s Levant region since 1968. Anera, which has no political or religious affiliation, works on the ground with partners in Palestine ( West Bank and Gaza ), Lebanon and Jordan . We mobilize resources for immediate emergency relief and for sustainable, long-term health , education , and economic development . Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most. That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

Duties & Responsibilities:

Information Management and Analysis

• Collaborate with colleagues to understand and document processes and procedures across a range of organizational functions. 
• With guidance, design and maintain tracking tools or information portals with an eye to internal transparency
• Conduct research on best practices, trends, available systems, and vendor evaluations.
• Gather, consolidate and organize data and metrics and generate reports as required. 

Operational Consolidation Support 

• Coordinate task teams of Anera staff across multiple offices to ensure information is thoroughly collected and that relevant staff in each country office have reviewed all new policies or procedures.
• Coordinate with departments to ensure accurate records and assist in compliance with organizational policies. 
• May, with guidance, provide initial drafts or proposed revisions of standard operating documents or policies. 
• Consult regularly with IT, travel, HR, and other operational staff.

Administrative Support

• Support scheduling and other routine administrative tasks for the COO.
• Assist with organization-wide file structure and information sharing.
• Test and update new administrative processes. 
• Other duties as assigned.

Qualifications:

• 1-4 years of work experience in an office/campaign environment.
• Bachelor’s Degree (or associate's degree and equivalent years of relevant experience)
• Proficiency in basic office software packages (Google Workspace, Microsoft Office, etc).
• Demonstrated experience with spreadsheets (eg: Excel/Google Sheets), information management applications (Eg: Sharepoint/Google Sites), office administration, and/or record keeping.
• Strong written and verbal communication.
• Demonstrated Ability to prioritize and deliver on short-term tasks and medium-term projects in a fast-paced, high-urgency environment.
• Willingness to learn new skills and tools.

Preferred Qualifications:

• Familiarity with international development and humanitarian work, Arabic language, or organizational change processes.
• Experience creating, updating, or implementing standard operating procedures/ organizational processes.
• Ability to focus on operational tasks affected by high-profile international issues and world events.

Work Environment, Travel, and Physical Demands:

This position is office environment-based and involves the heavy use of virtual conferencing tools (Zoom, etc), other online collaboration tools, and participation in face-to-face meetings. It is primarily sedentary work but may include long-haul international travel to the Middle East. 

The position is US-based and is considered part of the Washington DC office. Hybrid or remote work is possible, but some regular presence in the DC office is preferred. 

Anera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This job description outlines the primary responsibilities and expectations but may evolve. 

Anera reserves the right to revise the description, and the role is considered "at will." The position is eligible for Anera’s generous benefits package.

Anera is one of the oldest American non-profits working in the Middle East today. Strictly non-partisan and non-sectarian, the organization delivers humanitarian relief in times of crisis and development programs that have a long-lasting impact on refugees and poor communities. In fiscal year 2024, with a staff of over 150 professionals, Anera delivered nearly $200 million in emergency, health, education agriculture and community development programs.

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