Job Description

Are you service oriented and interested in working for an organization passionate about love and excellence?

This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

Education an Experience

High school diploma or equivalent

Two years of customer service experience

Principal Duties and Responsibilities:

• Greets patients and visitors with love and excellence and provides accurate, helpful information
• Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
• Completes assigned projects such as collating, typing, and processing visitor passes with other related duties as required.
• Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Advises the volunteers and Junior Board member's daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Excellent oral communication skills
• Distribute visitor badges
• Keeps team members updated on current issues/concerns before leaving their shift.

Hours: Must be available to work an 8-hour shift between the hours of 7am - 8pm. Includes working every other weekend. Schedule may be adjusted based on department needs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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