Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in the United States.

This leadership role provides the opportunity to shape and scale a high-performing Customer Success function for a rapidly growing platform in the healthcare staffing space. You will drive client engagement, retention, and revenue growth by developing strategies that maximize customer value while managing a dedicated team of Customer Success Managers. The position is responsible for building operational frameworks, defining key success metrics, and fostering a culture of performance and collaboration. You will partner closely with Sales, Product, and executive teams to align customer outcomes with strategic company objectives. This is a hands-on, strategic position that influences the overall direction of the business, ensuring clients achieve measurable success while scaling internal capabilities.

Accountabilities

• Lead, manage, and mentor a team of Customer Success Managers, fostering a collaborative, metrics-driven culture.
• Develop and implement strategies to maximize customer retention, satisfaction, and Net Retention Revenue.
• Establish operational systems, playbooks, and processes that enable the team to deliver high-impact outcomes efficiently.
• Define and track key customer success metrics across accounts, aligning services with customer needs and revenue objectives.
• Build and maintain strong client relationships, providing strategic guidance and solutions to complex challenges.
• Advocate for customers internally, ensuring their feedback and needs influence product roadmaps and company strategy.
• Collaborate with Sales to ensure smooth handoffs and alignment on post-sales engagement, upsell, and revenue growth opportunities.

Requirements

• 5+ years of experience leading Customer Success teams, preferably in healthcare staffing or SaaS industries.
• Deep understanding of Customer Success principles and metrics-driven management.
• Proven ability to drive business results, including customer retention, revenue growth, and operational efficiency.
• Strong leadership and coaching skills with an empathetic, collaborative approach.
• Experience working cross-functionally with executives, sales, product, and operations teams to define playbooks and success metrics.
• Ability to enhance customer satisfaction through onboarding processes, success plans, and ongoing engagement.
• Bonus: Experience as an early hire in a hyper-growth company, with firsthand insight into scaling teams and processes.

Benefits

• Competitive base salary of $170,000 with on-target earnings up to $260,000, plus equity in the form of Stock Appreciation Rights.
• Flexible Time Off to support work-life balance.
• Comprehensive health insurance plans, including HSA and FSA options.
• 401(k) retirement savings plan with employer match.
• Generous parental leave policies.
• Pre-tax commuter benefits and work-from-home stipend.
• Access to corporate discount programs and pet insurance.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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