Job Description

Salary: $58,240 - 66,560 per year Requirements:

• Over 2 years of experience in a Managed Service Provider environment is preferred
• At least 2 years of experience in a corporate IT setting is acceptable
• Relevant Information Technology certifications, degree, or equivalent work experience (2+ years in IT support) desired
• Proven expertise in MS Windows 10, 11, and Microsoft Office Suite
• Extensive experience managing and administering Microsoft 365 is mandatory
• Some familiarity with Windows Server 2016 through 2022 and Hyper-V virtualization technology is preferred
• Strong ability to collaborate effectively, self-motivated, eager to learn, and innovate
• Leadership qualities among desktop support team members in technical knowledge, communication, and mentorship
• Flexibility for occasional weekend or night work for maintenance, migrations, and installations
• Local travel to client locations as needed
• Strong interpersonal skills including telecommunication, active listening, and customer care
• Capacity to multitask, adapt to rapid changes, maintain productivity, and manage time proficiently
• Positive Yes I can attitude
• Eager to assist clients, Network Titan teammates, and management

• Deliver exceptional and friendly end-user IT support for local and remote users via phone, email, or on-site at client locations
• Utilize high-level troubleshooting skills for workstations, laptops, printers, servers, Wi-Fi, VPN, multi-factor authentication, software, and peripherals like smartphones
• Execute workstation deployments
• Handle administrative tasks such as creating support documentation, managing inventory and licenses, overseeing system backups, and performing routine server maintenance and reboots
• Provide outstanding customer service and ensure client satisfaction
• Collaborate effectively with clients, colleagues, and management
• Build rapport with clients
• Possess an understanding of business objectives and how IT supports them
• Document internal processes and procedures pertinent to job duties
• Log time into the ticketing system in real-time as tasks are carried out
• Comprehend processes in ticketing and monitoring systems
• Manage project timelines efficiently

• Hyper-V
• Support
• Microsoft 365
• Network
• VPN
• Windows
• Office 365
• Active Directory

More:

We are a growth-oriented Managed Service Provider based in San Diego, seeking a dedicated IT Help Desk / On-Site Support Technician. This full-time position offers competitive compensation ranging from $28.00 to $32.00 per hour. Our benefits include a 401(k), health and dental insurance, life insurance, paid time off, professional development assistance, and a referral program. We emphasize teamwork and foster a collaborative environment focused on mutual success.

last updated 2 week of 2026

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