Job Description

Signia by Hilton La Cantera is looking for a Spa Reservations Supervisor to join their team!

Nestled high above the rolling hills and live oaks of the Texas Hill Country, Signia by Hilton La Cantera offers a serene resort experience featuring over 140,000 sq. ft. of event space, a luxury spa, outdoor pools, a kid’s camp, and an 18-hole championship golf course. Guests can savor bold flavors across four restaurants and five bars, with convenient access to premier shopping, dining, Six Flags, and the San Antonio Airport.

The ideal candidate holds 2+ years of leadership experience in a customer service environment with the ability to lead, train, and support teams in a fast-paced environment where organization, communication, and a personable demeanor are key! 

As the Loma De Vida Spa Reservation Supervisor, you will be expected to: 

Reservation & Guest Service Management

• Oversee all incoming spa calls, emails, online inquiries, and booking requests to ensure timely and professional responses.
• Monitor reservation accuracy, treatment availability, and scheduling to maximize therapist utilization and revenue.
• Handle complex guest requests, complaints, or scheduling conflicts, providing solutions that prioritize guest satisfaction.
• Maintain detailed knowledge of spa services, promotions, pricing, and policies.

Team Leadership & Training

• Supervise, coach, and support spa reservation agents in daily tasks and service standards.
• Conduct training sessions on reservation procedures, telephone etiquette, upselling techniques, and software usage.
• Monitor agent performance through call reviews, feedback sessions, and productivity metrics.
• Create and manage staff schedules to ensure adequate coverage.

Operational Support

• Work closely with the Spa Manager, Front Desk, and therapists to ensure accurate communication of schedules and guest needs.
• Update and maintain reservation software, service menus, availability, and pricing.
• Assist with daily reports, forecasts, and KPIs related to bookings, revenue, and guest trends.
• Ensure compliance with spa policies, safety standards, and brand service guidelines.

Sales & Revenue Optimization

• Promote and upsell spa services, memberships, packages, and retail products.
• Use yield management strategies to improve occupancy during peak and off-peak times.

• Identify opportunities to increase revenue through enhanced reservation operations.

• The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

• We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options –for you and your family. Able to enroll after 90 days of employment 
• Vision, dental, life and disability insurance - enrollment after 90 days of employment
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment. 
• Go Hilton travel discount program: Team Member, Spouse/Domestic Partner, and Friends/family rates available! 
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Inclusive family-building and fertility benefits 
• Expanded bereavement leave. 
• Adoption Assistance program
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
• Complimentary parking

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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