Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Position Summary

The Supplier Quality Engineer is responsible for developing and maintaining a robust supplier qualification and performance management program to ensure compliance with ISO 9001 standards, ESG guidelines, and product quality requirements. This role leads risk assessments, onboarding processes, and periodic audits to drive supplier alignment with company and industry standards. The position collaborates closely with procurement and engineering teams to manage supplier change requests, resolve quality issues, and implement corrective actions, while leveraging data analytics and digital tools to monitor performance and foster continuous improvement.

Responsibilities

• Develop and implement supplier qualification processes aligned with ISO 9001 standards, ESG guidelines, and product quality requirements.
• Conduct risk assessments to qualify new suppliers and evaluate ongoing performance of existing suppliers.
• Design and manage supplier onboarding programs and periodic compliance assessments.
• Lead investigations into supplier-related process deviations and oversee corrective and preventive action plans.
• Maintain strong communication channels with suppliers to resolve quality issues and drive continuous improvement.
• Perform regular supplier site visits and audits to verify compliance and process control effectiveness.
• Analyze supplier performance data to identify trends, root causes, and opportunities for optimization.
• Collaborate with procurement and engineering teams on supplier change requests and assess impact on quality and compliance.
• Develop and manage supplier scorecards to track performance against key metrics.
• Support integration of digital tools for enhanced supplier quality monitoring and reporting.

Qualifications

• Minimum: Bachelor’s degree in Quality Management, Engineering, or related field.
  
  • Preferred: Master’s degree in Quality Management or related field.
• Minimum: 5 years in supplier quality or related role.
  
  • Preferred: 7 years.
• Experience with ISO 9001, SAP, and Microsoft Office Suite.
  
  • Preferred: Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or Certified Quality Manager (CQM).

Business Expertise

• Strong problem-solving, analytical, and data-driven decision-making skills.
• Excellent communication and interpersonal skills for managing supplier relationships.
• Knowledge of supplier quality management, audits, qualification, and performance monitoring.
• Occasional travel for supplier audits, industry conferences, and regulatory inspections.
• Ability to work on production floors to ensure adherence to quality processes.

Problem-Solving & Complexity:

• This role addresses complex issues involving multiple stakeholders across multi-tier supply chains. Limited access to supplier data and processes requires innovative solutions and strong collaboration skills.

Impact:

• Contributes to departmental strategies and business plans. Decisions influence supplier performance, product quality, and compliance, impacting overall customer satisfaction and profitability.

Interactions:

• Internal: Collaborates with Production Control, Supply Chain Management, and Engineering teams.
• External: Engages with suppliers, certification bodies, audit representatives, and customers.
• Requires strong negotiation and communication skills to interpret and convey complex technical information.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-DAK

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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