Job Description
Description At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Step off AirTrain and into the lobby of Grand Hyatt at SFO. Enjoy luxury hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. Our guests get to stay above it all in one of 351 hotel rooms and suites with soundproof floor-to-ceiling windows overlooking the bustle of San Francisco International Airport.
At the Grand Hyatt at SFO, we are committed to providing a safe, welcoming, and exceptional experience for every guest and colleague. As a Security Officer, you will play a vital role in maintaining a secure and peaceful environment across the hotel property. This includes ensuring the safety of guests, colleagues, and property assets while delivering excellent customer service in line with Hyatt standards.
This is an hourly position with a compensation of $27 per hour.
Key Responsibilities: • Patrol the interior and exterior of the hotel property, including guest floors, public areas, back-of-house spaces, and parking areas.
• Respond promptly and professionally to incidents, emergencies, and alarms, ensuring timely communication with appropriate departments and first responders.
• Monitor security systems, CCTV, fire alarms, and access control systems.
• Complete detailed reports for incidents, accidents, and investigations
• Enforce hotel policies and procedures, including crowd control and guest/employee conduct.
• Provide exceptional service when assisting guests, responding to concerns, or offering directions and information.
• Support hotel operations by collaborating with departments such as Front Office, Engineering, and Housekeeping
• Assist with lost and found procedures, key control, and emergency evacuation protocols.
• Remain calm and take decisive action in emergency situations, including medical emergencies, fire alarms, and disruptive behavior.
We Offer Excellent Benefits: - Free Room Nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental, and Vision Insurance
- 401K with company match
- PTO, sick and holidays
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.
Qualifications • Previous security, law enforcement, or military experience preferred; hotel or hospitality experience is a plus.
• CPR, First Aid, and AED certification preferred (or willingness to obtain after starting the position through the hotel)
• Strong verbal and written communication skills
• Ability to remain calm under pressure and handle sensitive situations with discretion and professionalism.
• Must be open to working various shifts as well as holidays and weekends.
• Must be able to stand or walk for extended periods and perform physical tasks such as climbing stairs or lifting moderate weights.
• Proficient in basic computer skills.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Tags
Hourly pay, Full time, Live in, Shift work, Night shift, Weekend work,